Privacy Statement for Phone and Messaging Services - Axess Health Solutions, LLC

Effective Date: August 25, 2025

Axess Health Solutions, LLC (“AHS,” “we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring transparency in how we collect, use, and protect your personal information. This Privacy Statement describes our practices related to phone and messaging communications, including SMS text messaging services.

1. Scope of This Statement

This statement applies to information collected through AHS’s phone system and messaging platforms, including SMS communications sent from:

• 404-548-2238 (account notifications and customer care)
• +1-855-293-7747 (informational messages via opt-in)

This statement does not apply to protected health information governed by the Health Insurance Portability and Accountability Act (HIPAA). For details on our HIPAA practices, please refer to our HIPAA Notice of Privacy Practices.

2. Information We Collect

We may collect the following categories of personal information when you interact with our phone and messaging systems:

• Name and contact information (e.g., phone number, email address)
• Call recordings and transcripts (for quality assurance and training)
• Message content, timestamps, and opt-in status
• Preferences and responses shared during calls or texts

3. Use of Information

We use your information to:

• Provide account-related notifications and customer support
• Deliver informational messages and service updates
• Improve service quality and ensure regulatory compliance
• Maintain internal records and communication logs

We do not use your information for promotional or marketing purposes unless you have explicitly opted in.

4. Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive SMS communications from AHS. Message frequency may vary. Message and data rates may apply.

• You may opt out at any time by replying STOP
• For assistance, reply HELP or contact us at 404-548-2238 or info@axesshs.net
• To opt in to receive informational messages from +1-855-293-7747, text AXESS to that number

Consent is not a condition of purchase. Mobile opt-in information is never shared with third parties.

5. Data Sharing

AHS does not share customer data with third parties for promotional or marketing purposes. Specifically:

• Mobile opt-in and consent data are never shared with anyone for any purpose
• Any data sharing referenced elsewhere in our policies excludes mobile opt-in data

We may share limited information with authorized service providers who support our operations, subject to strict confidentiality agreements.

6. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security.

7. Your Choices and Rights

You have the right to:

• Opt in or opt out of messaging services at any time
• Request access to or deletion of your personal information
• Contact us with questions or concerns about your data

To exercise these rights, please contact us at info@axesshs.net or 404-548-2238.

8. Updates to This Statement

We may update this Privacy Statement periodically. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.